Legal
Last updated June 24, 2026
This page is maintained by TGBP Research. We want you to be happy with what you buy. If something isn't right, here's how returns and refunds work.
You may request a return within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.
Items must be returned in their original condition: unused, with all accessories, manuals, and original packaging. Items that show signs of use, damage, or missing components may receive a partial refund or be declined at our discretion.
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the issue. We'll make it right at no cost to you.
Email returns@researchcam.shop with your order number and the reason for the return. We'll reply with return instructions and a shipping address. Please do not send items back without contacting us first.
For standard returns, return shipping is the customer's responsibility. For damaged, defective, or incorrect items, we cover return shipping.
Once we receive and inspect your return, we'll send a confirmation email. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
We process exchanges as a return plus a new order. Email us and we'll walk you through it.
Questions? Email returns@researchcam.shop.